Event Management Software (EMS)

The Heart of the miALERT Nurse Call System

Designed for the complex needs of modern senior care facilities, the miALERT Event Management Software (EMS) is the central intelligence behind the miALERT Nurse Call System. Whether you’re managing a single community or a nationwide network of care homes, the miALERT EMS provides the reliability, flexibility, and scalability required to keep residents safe and staff connected.

Centralised Control. Seamless Communication.

The miALERT EMS unifies all system components — resident call devices, mobile staff endpoints, overhead displays, door controls, and third-party sensors — into a single, cohesive platform. Every alert, response, and escalation is intelligently managed in real time, ensuring no call goes unanswered and no event goes untracked.

Built for Senior Care Workflows

From independent living to hospice care, the miALERT EMS is tailored to the operational realities of senior care. Features like priority-based alert routing, multi-tiered escalation paths, and detailed event logging help reduce response times and improve resident outcomes.

Information at Your Fingertips

Our intuitive web platform provides staff with a real-time view of alerts, resident locations, and response activity. Active alerts are easy to track, with instant updates as staff respond. Maps can display real-time device activity and link directly to live security camera feeds, giving staff immediate visual context. Historical data is just as accessible, with built-in analytics tools that help track trends, measure response times, and support continuous improvement.

On Premises. On Demand.

Every part of the miALERT Nurse Call System, including our software platform, is designed to be deployed locally, on premises, so that you can have complete control over your system, without any fear of outside events interrupting your continuity of service. In-Cloud or On-Prem; the choice is yours.

Key Features

• Real-Time Event Management –
  Instantly routes resident calls and sensor alerts to the right staff member, on the right device.
• Integrated IP PBX Support – Seamlessly connects with your existing voice infrastructure to enable alerts and resident voice calls to be routed directly to any phone in your facility.
• Customisable Alert Logic – Build workflows around your facility’s specific needs, including multi-tiered escalations and priority-based routing.
• Advanced Reporting & Analytics – Generate audit-ready reports on response times, call volumes, staff actions, and more to drive continuous improvement.
• Open Ecosystem – Interfaces with a wide range of third-party systems and devices, from access control and fire systems, to routing and managing alerts from your existing nurse call infrastructure.
• No Forced Software Updates – Your platform remains under your control, always. Software updates are performed only at the client’s discretion, scheduled around your needs to minimise the impact of of any downtime on your staff and residents.
• No Annual License Fees – One up front purchase gets you the entire miALERT Event Management Software platform and all of its features, out of the box, ready to go.